FAQs (Frequently Asked Questions)

We'll always try our best to minimize the tax you must pay. However, we can't guarantee that you won't encounter any extra fees like handling fees, duties, taxes, or customs fees when your order enters your country.

If you have any more questions, feel free to contact our Customer Service Team at bienbespoke@gmail.com. We'll be happy to assist you.

Depending on the volume of orders we receive, we kindly request our customers to be patient and allow up to 3-5 business days for us to get their orders ready for shipment. It's important to know that if you place your order on a business day before 14:00 CET, we'll process, pack, and ship it on the same day. 

However, if you place your order later in the day, on the weekend, or a bank holiday, we'll ship it on the next business day. (If you're outside the EU, please keep in mind any time differences and potential variations in bank holidays).

Also, during high demand, delivery may take longer than usual. Rest assured. We're working hard to get your order as quickly as possible.

Yes, we accept returns! We strive to ensure your satisfaction with every order you place with us. However, if something isn't quite as expected, we have a global 60-day return policy for our online store and our retail store. Please ensure that the item is unused, in its original condition, and with all the tags and packaging intact. 

To initiate a return, contact our Customer Care Team at bienbespoke@gmail.com or visit our Returns & Exchanges page on our website. They will provide you with further instructions and assist you throughout the process. 

Please note that certain restrictions and conditions may apply.

Definitely! We offer a personalized tailoring consultation service by Ms. Bien, the founder of Bien Bespoke, where you can receive expert advice on creating the perfect outfit. Whether you're looking for custom sizing, monograms, or other tailoring options, our goal is to assist you in designing a one-of-a-kind ensemble that fits you perfectly. 

Feel free to book your appointment with Ms. Bien today to get started on your personalized fashion journey.

If on the rare occasion, you receive an incorrect or faulty item, please email our Customer Service Team at bienbespoke@gmail.com. In your email, kindly provide your order number, full name, and email address, and include photos of the item within 7 days of receiving your order. 

In the case of an incorrectly sent item, we will require you to return it to our warehouse, and we'll promptly arrange to ship you the correct item.

We want to inform you that our products do not have a lifetime warranty. Over time, normal wear and tear may occur based on how you care for and wash your items.

We accept: AfterPay, PayPal, Visa, Visa Debit, MasterCard, American Express, Laybuy, ZipPay, Klarna, Shop Pay, Google Pay, Apple Pay and Sezzle.